10/2/2017

context at 17.08

Without hesitation, Torquester under took a very difficult task to help me with my Essay,
No corrections or criticism were necessary at delivery. I am proud to recommend Torquester to three of my friends, with confidence.


Bem K....

Was this review helpful? Yes 1

Daniel L. [Torquester Rep] Hi Ben,

What an excellent review to read! I'm so glad that we were able to help you with your... essay and that your experience with Torquester was faultless.

It's great to hear that you'd recommend us to your friends with confidence too!

Please don't hesitate to contact us, should you require any further assistance.

Kind Regards,

Torquester.

on 8/15/16

10/2/2017

testy

9/27/2017

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9/27/2017

2431231233

Please be weary of this company. They have covered themselves on all fronts in their terms and conditions. I recently paid nearly £400 for an essay, which completely failed! When I contacted them to inform them that not only has it failed but it had further financial loss to me, as I had to pay to repeat the module, they were not concerned... in the slightest! What an awful way to deal with desperate students! Anyway, they asked to send through a PDF of the university comments etc to account for why it failed, so I did that. A few days later they get back to me saying their "reviewer" has had a look through and they were not convinced with the university's comments and that not only should the essay not have failed but also achieved a 2.1 (which is what I paid for). So I was reasonable, asking what else can I provide you with to prove that the university markers failed it (usually two markers), they said nothing! Then when I asked for compensation, they said their terms and condition states you are not supposed to submit the work as it is, you should use it only as a guide, so they were not responsible for my failure. However, a part of the submission I changed myself, and they turned around and said oh yeah that failed because you changed it, so they were not accountable to changes made. So this company has itself covered with its terms and conditions, so when you pay for your essays you need to know it is a huge risk. Their writers are not all experts and it is likely yours might fail just like mine did. On top of that, they offer not resolutions or compensation for selling me something that did not meet the expectation. Also, more importantly, it seems like a tightly run family business as well, because when I asked to escalate the matter to someone senior, the woman OLIVIA, was offended, saying she was senior and there was basically no one else I can talk to about it. They then offered me a 20% voucher to use on their site, but why on earth would I use their site again?!!! To pay more and fail again? When I refused and insisted a full refund they shut down my account!!! Please everyone, be careful of this company! Might be better to get help from people you know face to face who won't scam you like Torquester did to me.

Was this review helpful? Yes 6

Daniel L. [Torquester Rep] Hello Sarah,

I hope you are well.

I recall liaising with you before myself and processing... a refund for you where we had in fact been at fault in processing your order. This does indeed show that we are a very fair and reasonable company.

I have looked through the order that you have mentioned here and can see that you had asked for a refund on this order also. However, after an independent review and assessment of the order, there were no valid grounds for a refund because only a 1750 word essay was ordered for what turned out to be a 2500 word assignment. That was 30% short of the word count needed for the assignment and we do always advise customers to order the correct word count where possible.

Olivia did arrange credit towards future orders for you as a good will gesture (we always try to look after our customers as best we can). However, after accepting the credit, you then said that you would charge back your payment with your bank. We did advise that this would be fraudulent and that we would close the account if this was done (this is standard for most companies dealing with fraudulent behaviour). Two days later though, you again said that this was your course of action and so, regrettably, we were forced to advise no further orders would be processed.

Your account is still open though so you can still access all of your previous orders and the work we have done for you in the past.

If you would like to discuss this further with myself, please do feel free to call our office or request a callback and I will be happy to talk with you.

Kind Regards

Torquester Aftercare Team Leader

on 8/15/16

I am an IB Diploma student and was really confused about what to do for my English HL Language Written Task . I did not receive enough guidance from school so was really tensed as the written task is assessed by IB . And then I came across this website Torquester.com ... truly helpful. I told them how i want my written task to be . Their service... is amazing . I received my Written task before the due date and it also met my exact requirements.

Was this review helpful? Yes 2

Daniel L. [Torquester Rep] Thank you for your review, we hope you continue to have an excellent experience with Torquester!...

on 4/25/16

i had great experience with one of two essay although it was very costly, but at lest i got very good paper despite some of my instruction had not been met (i could if get much if that particular instruction met ,also because it was so late to waite for the alteration )
on the other hand i had a paper which only pass didnot met the promissed... grad!! which made me regret paying that lot of money ,i find it hard to go back and ask for like what i can get from you as they always prepared and tray fault you
also its always hard to request alteration with those ppl as it seems thay always prepared to make you pay extra for it which is annoying,. i tried another service and they were happy to change some part with no extra cost which made me happy
and i think you can tray it why not and see how you go but Waite consider order very early as they have limited time to works and takes ages to find you researcher and there time is from 9am-7pm UK or something Monday to Friday
good luck

Was this review helpful? Yes 2

Daniel L. [Torquester Rep] Thank you for your review, we really appreciate your feedback and continue to make improvements to our... service based upon reviews just like yours.

We've recently updated our amendments process which should resolve problems like those you had when requesting changes to your work.

on 4/25/16